Payment & Refunds

Payment & Refunds

Returns, Refunds & Exchanges

We want to ensure that you get the maximum use out of your permit. If for any reason you're unhappy with the permit you purchased or wish to explore another permit option, we're happy to accommodate. 

Returns and Refunds

Annual permits may be returned at any time by stopping by the CampusParc Customer Care Center. See below for specific purchase-type policies.

Refunds for current or prior months are not available; payment remains the responsibility of the permit holder. Upon permit return, a multi-day surface lot visitor permit is provided for use for the remainder of the month. Permits should be returned by the close of business on the last working day of the month to avoid being charged for the following month.

Access keycards must be returned to CampusParc at the time of return of a permit; a nominal fee will be deducted from the refund amount for lost keycards.

Purchased in Full: Customers returning an annual permit purchased in full will receive a prorated refund, excluding the current and prior months.

Payroll Deduction: Following the return of a Payroll Deduction Enrollment Form with the cancellation fields completed, deductions for future months will be discontinued. As such, permits must be canceled by the close of business on the last business day of the month to avoid a deduction for the following month.

Student Payment Plan: Customers returning an annual permit purchased in full will receive a prorated refund, less the current monthly proration and any unpaid portion of the payment plan.

Refunds are provided via credit card or by check to US mailing addresses. Please allow approximately four weeks to receive a refund check by mail. 

Exchanges

Customers wishing to exchange their annual permit for another within their eligibility may do so at any time by visiting the CampusParc Customer Care Center. Any difference in price is required to be addressed at the time of the exchange and is based on the current month’s sale price.

Employees utilizing payroll deduction are required to address the difference in cost for the current calendar month at the time of exchange, with deductions for the new permit becoming effective the following calendar month.

Unused day, multi-day, and 30-day visitor permits may be returned for a refund within 60 days of the original purchase date. Partial refunds are not available for partially used visitor permits.

Single exit validations may be returned for a refund or one-time exchange within 60 days of the original purchase date. Validations exchanged on or after August 1 (the beginning of a new permit year) are subject to the increased price differential, which is due at the time of exchange.