In the context of privacy and data security, “personal information,” commonly referred to as personally identifiable information or PII, is defined as information that can be used on its own or with other information to identify a specific individual. We strive to manage personal information in accordance with industry best practices and in a manner that enables us to better serve The Ohio State University community and other users of the campus parking system.
CampusParc does not collect PII except for business purposes. This information is used solely by CampusParc and other entities that are engaged in the operation of the university parking system. Information we collect is listed below.
Account and Contact Information – We collect information associated with account management, such as your name, mailing address, email address, vehicle license plate number, phone number; and information required to conduct online financial transactions, such as your name, billing address, and credit card number or other information. CampusParc collects this information from you in a variety of ways, including when you visit, register, or use the Site, when you make payments related to the Services, and when you use the Services.
Your Vehicle and Parking Usage Information - CampusParc collects information about your vehicle and your usage of CampusParc’s Services, including: your license plate number; images of your license plate and your vehicle; your vehicle make, model, and description; the location of parking facilities you use; and date/time information related to your use of the Services (“Usage Information”). CampusParc employs camera and license plate recognition systems at certain parking facilities and on mobile vehicle-mounted systems driven by trained personnel. This vehicle and Usage Information is obtained through such systems, or manually as provided by you or CampusParc.
Parking Enforcement Information - CampusParc also collects information, both automatically and manually, in connection with its parking enforcement Services, including: images of your license plate, your vehicle, and the immediate surroundings of your vehicle, and global positioning system coordinates and date/time information identifying where and when such images were collected (“Enforcement Information”).
We do not sell any information you provide us. Further, we do not share your information with outside parties without your explicit permission, except as detailed below.
All information we share with such third parties shall be for the limited purposes reasonably necessary for the provision of our Services and the operation of the Site.
We may also disclose any collected information, including PII, Usage Information, and Enforcement Information, if: (1) the disclosure is necessary or useful to our provision of services; (2) we believe in good faith that disclosure is necessary to protect our rights, interests, or property; (3) we are acting in good faith to protect your safety or the safety of others, to investigate fraud, or to respond to a government request; (4) we believe in good faith the disclosure is required by law, such as to comply with a subpoena, warrant, court order, or similar legal or administrative process; and (5) a third party purchases or otherwise acquires us or the Site or the Services, in which case your information will likely be among the assets transferred.
In addition, we may share any of your information with The Ohio State University and LAZ Parking, LLC in connection with our Concession Agreement. For more information on our relationship with these entities, please visit our “What is a Parking Concession?” web page on the Site.
To help prevent unauthorized access, maintain data accuracy, and help ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures designed to protect against unauthorized access, alteration, disclosure or destruction of your PII, Usage Information, and Enforcement Information. However, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure, and we do not guarantee or warrant the security of your information, including your PII, Usage Information, and Enforcement Information.
Payments submitted through the Site are processed by a certified PCI-DSS compliant third-party payment processor that uses industry-leading encryption technology to safeguard payment transactions. Information is retained by the payment processor only as necessary for account reconciliation and to research disputed transactions. Credit card and checking account information submitted through our website is not stored within any CampusParc system. Accordingly, in no event shall CampusParc, its officers, directors, employees, agents, or its affiliates be liable to you for any direct, indirect, special, punitive, or consequential damages related in any way to payment processing or the collection or storage of payment information. You hereby expressly release and hold harmless CampusParc, its officers, directors, employees, agents, and its affiliates from any liability associated with such damages or losses.
You may review and update the PII that you have provided us by contacting Customer Service, as described below. To protect your privacy and security, we will take reasonable steps to verify your identity before granting your request to revise your information or providing you with personal information residing on your account.
License plate information may be updated by logging in to the online self-service portal and clicking on Link Vehicle(s) to Permit.
The Site is not designed to solicit or collect data from individuals under the age of 13. In accordance with the Children's Online Privacy Protection Act (COPPA), we do not knowingly collect or store any personal information, even in aggregate, about children under the age of 13. If we discover we have received any information from a child under the age of 13 in violation of this policy, we will delete that information within a reasonable time. If you believe that we have any information from or about anyone under the age of 13, please contact us at the contact points specified below.