Employment

About CampusParc

CampusParc is responsible for the operation of The Ohio State University’s parking system, including management of the permit system, parking enforcement, customer service, motorist assistance, event parking management, and parking facility maintenance, including major renovations. The parking system, one of the largest of its kind, is comprised of 5 million square feet and 13,000 spaces within 16 garages, and 7 million square feet and 23,591 spaces within 196 surface lots, for a total of 36,591 system spaces.

CampusParc operates the parking system through a 50-year lease, known as a parking concession, which began in September 2012. As a result of the concession, the university received a one-time, up-front payment of $483 million that is expected to provide $3.1 billion in investment earnings for academic initiatives. In the first 24 months of the concession, the initial $483 million created $112 million in interest, funding teaching, learning, research, transportation, and sustainability.  Click here to learn more about the concession agreement between CampusParc and Ohio State.

CampusParc manages the parking operations through the expertise of LAZ Parking, a professional parking operator that uses the CampusParc name on campus. 
 

About LAZ Parking

Founded in 1981, LAZ Parking is one of the largest and fastest growing parking operators in the United States, with thousands of locations and dozens of offices across the country, including at The Ohio State University. LAZ is at the forefront of the business world, using technology, training, efficiency, and advanced processes to deliver exceptional customer service every day.
 
The LAZ mission is simple: "Create opportunities for our employees and value for our clients." Joining LAZ not only has you working with an incredible team of people, but there are endless chances to grow, change, move, and experience LAZ across the nation.

LAZ focuses on the individual strengths of our employees so they can become better people and better employees. Most of our senior management team members began on the front line, parking cars and learning the business from the ground up.

We strongly believe in looking after our most important asset—our people. LAZ offers excellent benefits and enrichment programs, ensuring that our employees are happy, healthy, and ready to offer excellent customer service.
 

Available Positions

The Spirit of the Position: 
The Ambassador greets and creates a welcoming atmosphere for our customers and clients.

Principal Job Duties:

Greet by/use name, be responsive and timely with correspondence and problem resolution, and display a caring attitude, develop a rapport with the customer base.

  • Assist customers in lobbies, lanes, and in the parking office; help direct traffic.
  • Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times.
  • Must work with or without supervision.
  • Other related duties as assigned.

Requirements: 

Education:

  • High school diploma or GED required.

Experience:

  • Strong customer service experience.
  • Parking industry experience is preferred but not required.

Skills:

  • Ability to communicate professionally and effectively.
  • Ability to speak, read, and comprehend the English language.
  • Must be open to feedback, differing opinions and other points of view.
  • Demonstrates a sense of urgency and timeliness.
  • Demonstrate the ability to seek improvement.
  • Excellent teambuilding and interpersonal skills.

FLSA Status: Non-Exempt 

Physical Demands:

  • Willingness to work in the elements – heat, wind, snow, rain, etc.
  • Ability to lift, push and pull at least 10 pounds.
  • Ability to stand, walk and run for extended periods of time.
  • Ability bend, stoop, squat and lift frequently throughout a shift.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

 

To be hired, all candidates must pass a background check and pre-employment drug screen.

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to equal opportunity without regard to race, religion, color, sex, age, national origin, citizenship, disability or any other basis of discrimination prohibited by applicable local, state, or federal law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.
 
Apply Now!
Questions? Contact Human Resources

The Spirit of the Position: 
The Customer Service Representative greets and creates a welcoming atmosphere for our customers and clients by proving excellent customer service, answering all inbound calls, helping to resolve inquiries, complaints, etc. in a positive manner by troubleshooting any issues that are reported.  The representative will also be required to help support parking operations and attend to customer needs in lane while entering/exiting the garages.

Principal Job Duties:

  • Greet by/use name, be responsive and timely with correspondence and problem resolution, and display a caring attitude, develop a rapport with the customer base.
  • Support Accountant with revenue reporting, use PARIS software.
  • Adhere to script when making and receiving calls.
  • Responsible for maintaining an accurate and up-to-date database of calls and calling activities and preparing reports accordingly.
  • Enter all call data/information into the tracking system accurately.
  • Maintain all processing records as required.
  • Act as a customer service liaison to patrons regarding operational inquiries, questions, refunds, etc.
  • Communicate with co-workers and manager to remain up-to-date on any information regarding the system that may need to be relayed to callers.
  • Other related duties as assigned.


Requirements

Education:

  • High school diploma or GED required.

Experience:

  • Strong customer service experience.
  • Strong understanding of computer systems, specifically PARIS desired
  • Call center experience is preferred but not required.
  • Parking industry experience is preferred but not required.
  • Knowledge of Excel, Word, Power Point and General Microsoft Office Applications.

Skills:

  • Ability to communicate professionally and effectively.
  • Excellent phone, interpersonal, and organizational skills.
  • Ability to speak, read, and comprehend the English language.
  • Bi-lingual abilities are preferred but not required.
  • Must be open to feedback, differing opinions and other points of view.
  • Demonstrates a sense of urgency and timeliness.
  • Demonstrates the ability to seek improvement.
  • Excellent teambuilding and interpersonal skills.

Physical Demands:

Ability to lift, push and pull at least 10 pounds.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status: Non-Exempt

To be hired, all candidates must pass a background check and pre-employment drug screen.

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to equal opportunity without regard to race, religion, color, sex, age, national origin, citizenship, disability or any other basis of discrimination prohibited by applicable local, state, or federal law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

Apply Now!
Questions? Contact Human Resources

The Spirit of the Position
The Field Supervisor is responsible for overseeing the effective operation of the parking facilities on the OSU campus.  Interface with customers, handle disputes, provide effective communication between departments, co-workers, customers and clients.

Qualifications:
Education:
High School Diploma Required, BA/BS Degree in Business or related field preferred

Experience: 2+ years in leadership role        

Additional: Parking and/or university operations experience. Team-building and management skills and abilities.  Experience in electrical and electronic components desired.

Primary Roles:

  • Manages the day to day parking operations for Ohio State University campus under the direction of the Operations Managers to ensure 24/7 professional parking management.

    Lead, train, support and communicate with a team of ambassadors and maintenance employees to ensure a high level of customer service and a professional representation of parking locations.  

Principal Job Duties:

  • Supervise sound business practices that will ensure enhanced revenue control initiatives on a 24/7 basis for a multi-site parking system.
  • Organize and narrate parking management skills for the front line staff.
  • Managing, planning, scheduling, training, and directing the activities of front line team.
  • Monitor garage facilities to ensure continuous operation of the parking machines/systems.
  • Supervise and complete other projects, programs, and initiatives that may arise from the operation of the system.
  • Communicate with university police department and emergency management teams regarding operations.
  • Establish, monitor, and report performance metrics.
  • Supervise and administer effective training programs for each position to improve performance.
  • Ability to deliver Key Performance Indicators & Operating Standards that are pertinent to a successful operation
  • Responsible for interviewing, hiring, and terminating personnel as necessary
  • Additional duties as assigned.

Skills:

  • Ability to communicate professionally and effectively.
  • Ability to handle challenging and at times, emotionally charged situations.
  • Must be able to work unsupervised.
  • Ability to speak, read, and comprehend the English language.
  • Must be able to make decisions independently and stay firm on decisions made (not easily persuaded).
    Demonstrates a sense of urgency and timeliness.
  • Demonstrate the ability to seek improvement.
    • Excellent teambuilding and interpersonal skills.
    • Strong Computer Skills (ability to operate specific software programs) and hand held devices.

FLSA Status: Non-Exempt

Hours:  Tuesday thru Saturday, 2pm-10pm.  May be asked to stay overtime when needed.

Location: OSU Campus – Columbus, Ohio

Physical Demands:

  • Ability to lift, push and pull at least 25 pounds.
  • Must be able to stand/be on feet for long hours at a time.
  • Capable of working outside in inclement weather for extended periods of time.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to equal opportunity without regard to race, religion, color, sex, age, national origin, citizenship, disability or any other basis of discrimination prohibited by applicable local, state, or federal law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

Apply Now!
Questions? Contact Human Resources

The Spirit of the Position: 
The Maintenance Manager will be responsible for overseeing The Ohio State University campus parking maintenance operation under the direction of the Vice President to ensure 24/7 professional parking management.  The maintenance manager is responsible for a combination of hands-on maintenance, customer service, and supervision tasks, while serving as a liaison to the university for maintenance and operational compliance.

Principal Job Duties:

  • Oversee maintenance staff and ensure upkeep of garages, surface lots, and designated campus locations.
  • Develop and follow preventive maintenance programs needed for vehicles and equipment associated with the parking system.
  • Verify maintenance schedule for completed daily assignments.
  • Ensure that any service requests, including maintenance, removal, and installation of equipment/signs, are completed in a timely manner and within our operating agreement’s timelines.
  • Assist with keeping an accurate inventory of parts and equipment.
  • Note, report, and repair unsafe conditions related to parking infrastructure.
  • Responsible for reporting and maintaining logs for any closures of parking meters identified in the field by maintenance technicians or others.
  • Ensure that all housekeeping duties are performed efficiently and quality standards for cleanliness are maintained.
  • Submit daily, weekly, monthly, and annual reports as required.
  • Report all completed work performed to data management team to ensure reporting is up to date.
  • Process and issue assignment requests for equipment repairs and maintenance, and maintain repair logs.
  • Ensure that all maintenance standard operating procedures are followed.
  • Ensure that all staff and subcontractors are in compliance with company standard operating procedures as well as policies regarding professionalism, uniforms, and grooming standards.
  • Implement and complete other projects, programs, and initiatives that may arise from the maintenance agreement for the Ohio State University parking system.
  • Responsible for training of maintenance team on any new technologies required to maintain equipment.
  • Responsible for managing, planning, scheduling, training, and directing the activities of maintenance staff.
  • Responsible for interviewing, hiring, and terminating personnel as necessary.
  • Additional duties as assigned.

Requirements:  

  • Candidate must have quantifiable experience managing vendors and members of the skilled trades (plumbing, electrical, construction, elevator technicians, etc.) associated with operating a large parking operation.  Vendor management will be a key performance indicator of the success of the candidate.
  • Proven ability to track and document work performed in the field, from intake to closure and reporting of all work tickets or notifications provided.
  • Experience with planning and managing snow removal.

Education:  BA/BS degree preferred

Experience:

  • 3-5 years in management/supervisory role
  • 7+ years in a maintenance role
  • Understanding of Environment, Health, & Safety (EHS), including accident investigation, industrial hygiene, life safety, machine guarding, air permitting, wastewater, hazardous waste, property conservation, and worker’s compensation
  • Experience with painting, drywall repair, landscaping, and snow removal
  • Parking and/or university operations management experience
  • Team-building and management skills and abilities
  • Strong customer service experience
  • Client development and relationship-building experience desired

Skills:

  • Detail-oriented with excellent organizational skills
  • Ability to utilize various power tools, drills, cutting saws, electrical equipment
  • Knowledge of plumbing and electrical circuits desired
  • Capable of reviewing/reading blueprints & understanding and interpreting building codes, laws, and regulations
  • Excellent written and verbal communication skills, with the ability to communicate with various and multiple constituencies, from executive leadership personnel to functional area staff members
  • Experience reporting both detailed and summary-level statuses for both leadership and functional area leaders/managers
  • Experience managing multiple projects and project initiatives simultaneously
  • Ability to adapt quickly and effectively to changing priorities and assignments
  • Proficiency in Microsoft Office products, especially Excel, PowerPoint, and Word; ability to quickly learn and use effectively other software programs, as necessary

Physical Demands:

  • Willingness to work in the elements – heat, wind, snow, rain, etc.
  • Ability to lift, push, and pull at least 45 pounds
  • Ability to stand, walk, and run for extended periods of time
  • Ability to bend, stoop, squat, and lift frequently throughout a shift

FLSA Status: Exempt

Hours: 40+ hours per week. Must be available and willing to work weekends, evenings, and nights when needed.  Weather conditions and special events may impact schedule.

Location: OSU Campus

To be hired, all candidates must pass a background check and pre-employment drug screen.

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to equal opportunity without regard to race, religion, color, sex, age, national origin, citizenship, disability or any other basis of discrimination prohibited by applicable local, state, or federal law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

Apply Now!
Questions? Contact Human Resources

The Spirit of the Position: 
The Seasonal Event Staff employee greets and creates a welcoming atmosphere for our customers and clients. 

 Principal Job Duties:
 

  • Greet by/use name, be responsive and timely with correspondence and problem resolution, and display a caring attitude, develop a rapport with the customer base.
  • Complete all required paperwork and reports accurately and efficiently to account for any and all collected parking revenues.
  • Assist customers in lobbies, lanes, and in the parking office; help direct traffic.
  • Flag customers into parking facilities and surfaces lots creating a simple and effective entrance and exit for customers.
  • Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times.
  • Accept monthly and debit payments and process credit cards.
  • Basic computer skills in the parking revenue control system (add/delete accounts, key in required information from monthly applications).
  • Responsible for running any reports related to daily revenue, credit cards, or garage data.
  • Must work with or without supervision.
  • Assist with cashiering functions as needed.
  • Responsible for general maintenance of the garage – sweeping, wiping down surfaces and equipment, empting trash, picking up trash, changing light bulbs, etc.
  • Maintain and repair any malfunctioning parking equipment to ensure appropriate access to customers.
  • Other related duties as assigned. 

Requirements:

Education: 

  • High school diploma or GED required.

Experience:

  • Strong customer service experience.
  • Cash handling experience is preferred but not required.
  • Parking industry experience is preferred but not required.

Skills:

  • Ability to communicate professionally and effectively.
  • Ability to speak, read, and comprehend the English language.
  • Must be open to feedback, differing opinions and other points of view.
  • Demonstrates a sense of urgency and timeliness.
  • Demonstrate the ability to seek improvement.
  • Excellent teambuilding and interpersonal skills.

FLSA Status: Non-Exempt

Physical Demands:

  • Willingness to work in the elements – heat, wind, snow, rain, etc.
  • Ability to lift, push and pull at least 10 pounds.
  • Ability to stand, walk and run for extended periods of time.
  • Ability bend, stoop, squat and lift frequently throughout a shift.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

To be hired, all candidates must pass a background check and pre-employment drug screen.

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to equal opportunity without regard to race, religion, color, sex, age, national origin, citizenship, disability or any other basis of discrimination prohibited by applicable local, state, or federal law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

 Apply Now!
Questions? Contact Human Resources

The Spirit of the Position: 
The Enforcement Officer is responsible for enforcing parking ordinances by issuing citations in an effective efficient manner.  Interface with customers, handle disputes, provide effective communication between departments, co-workers, customers and clients.

Principal Job Duties:

  • Monitor parking meters for vehicles in violation of parking ordinances and issue citations for vehicles in violation in accordance to policies and procedures.
  •  Accurately key in vehicle license plates and other vehicle information and violation information using hand held ticket issuance system.
  • Upload hand held computer at the beginning of every shift to obtain current information required.
  • Maintain and care for all company-issued equipment.
  • Occasionally interface with University police or other University personnel.
  • Provide excellent customer service to all parkers taking every opportunity to assist with questions and directions.
  • Additional duties as assigned.

Requirements:

Education:
·   High school diploma or GED required.

Experience:

  • 2+ years in an on-street or routed position
  • Experience in customer relations
  • Parking industry experience is preferred but not required.
  • Strong Computer Skills (ability to operate specific software programs) and hand held devices.

Skills:

  • Ability to communicate professionally and effectively.
  • Ability to handle challenging and at times, emotionally charged situations.
  • Must be able to work unsupervised.
  • Ability to speak, read, and comprehend the English language.
  • Must be able to make decisions independently and stay firm on decisions made (not easily persuaded).
  • Demonstrates a sense of urgency and timeliness.
  • Demonstrate the ability to seek improvement.
  • Excellent team building and interpersonal skills.


FLSA Status
: Non-Exempt

Hours:  This is a full-time position. Sunday - Thursday from 11:30 PM - 7:30 AM

Overtime:  Some overtime may be required

Location: OSU Campus

Physical Demands:

  • Ability to lift, push and pull at least 25 pounds.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to equal opportunity without regard to race, religion, color, sex, age, national origin, citizenship, disability or any other basis of discrimination prohibited by applicable local, state, or federal law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

The Spirit of the Position:

The Porter role is responsible for ensuring parking garages and surface parking lots are cleaned and maintained on a daily basis.  Porters will “take ownership” of garages, ensuring that stairwells, elevator cabs, elevator lobbies, and garage payment machines are cleaned and welcoming to the many students, faculty, staff, and visitors that come to The Ohio State University on a daily basis.  Porters that will be selected will represent the best cleaning professionals in the business and will serve as an integral part of our team, as they are often the first impression that people will have of The Ohio State University.  On occasion, porters will interface with customers and will be expected to assist the customer or point them to someone that can help solve their concerns, always with a smile and pleasant demeanor. Additionally, porters working in our organization must communicate with co-workers, supervisors, other departments, and management, all working toward common goals and a sense of achievement. 

Principal Job Duties:

  • Ensure garages and surface lots are cleaned and maintained on a daily basis.
  • Responsible for general maintenance of the garage and surface lots – sweeping, dusting handrails, wiping down surfaces and equipment, snow removal, landscaping, painting, picking up trash, emptying trash, changing light bulbs, cleaning elevator door sills, polishing elevator cabs, etc.
  • Responsible for seasonal work such as lawn care, leaf removal, and snow removal from parking lots and garages.
  • Handle vehicles, tools, and any other assigned equipment in a safe manner, with care and respect.
  • Operate garage/floor sweeper and scrubber to ensure floors are clean and safe.
  • Must be willing to clean up bodily waste left behind in garages (vomit, urine, etc.).
  • Responsible for performing all daily duties on maintenance checklist in an efficient and timely manner.
  • Must promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times.
    • Develop a rapport with customers.
    • Greet customers by name or in an otherwise friendly manner.
    • Display a caring attitude.
    • Be responsive and timely with problem resolution and any necessary communication.
  • Assist customers as needed over the intercom system, in lobbies, in lanes, and in the parking office.
  • Provide vehicle assistance to customers in garages and surface lots (inflate tires, jump starts, etc.).
  • Fix broken equipment, lights, signs, poles and any other equipment in the lots or garages or report to supervisor the need for the repair
  • Assist with other departments as needed.
  • Perform other duties as assigned.

 

Requirements:

Education:

  • High school diploma or GED required.

    Experience:

  • Experience cleaning facilities, garages, surface lots, or equivalent is required.
  • Experience or general understanding of facility maintenance is preferred.
  • Experience in customer relations.
  • Must have a valid driver’s license and be able to operate Maintenance vehicles or have the ability and willingness to learn how to operate maintenance vehicles (sweeper, Kubota, Gator, etc.).

Skills:

  • Willingness to work in the elements (rain, snow, wind, heat, etc.).
  • Willingness to be flexible and to work in multiple facility locations.
  • Must be open to working overtime when needed.
  • Must be able to work unsupervised.
  • Ability to speak, read, and comprehend the English language.
  • Ability to handle challenging and, at times, emotionally charged situations.
  • Ability to communicate professionally and effectively.
  • Must be able to make decisions independently and stay firm on decisions made (not easily persuaded).
  • Demonstrates a sense of urgency and timeliness.
  • Willingness to work within a team setting and build rapport with peers and supervisors.
  • Excellent teambuilding and interpersonal skills.

FLSA Status: Non-Exempt

Hours:  This is a full-time third shift position with benefits. Shift is from 10:00 p.m. to 6 a.m. Sunday to Thursday

Salary:  The position will have a starting wage of $10/hr.

Location: OSU Campus

Physical Demands:

  • Ability to lift, push and pull at least 50 pounds.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to equal opportunity without regard to race, religion, color, sex, age, national origin, citizenship, disability or any other basis of discrimination prohibited by applicable local, state, or federal law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

Apply Now!
Questions? Contact Human Resources

Qualifications

Education: High School Diploma or GED

Experience: Cash handling and parking equipment

Must hold a valid drivers license

Primary Roles:

Process cash collected from Pay and Display and Single Space parking meters through equipment in an efficient and safe manner, ensuring all revenue is accounted for and sent for deposit.

Principal Job Duties:

  • Drive a collection vehicle safely and efficiently.
  • Ensure collection equipment is in good working order and that seals, keys and revenues are secure at all times.
  • Verify collection schedule for daily routes to be completed
  • While collecting from equipment, be careful and accurate at all times
  • Ensure parking equipment is in good working order and is able to accept payment.
  • Collect and organize revenue gathered by various types of equipment.
  • Ensure every pay box/meter has been completely emptied before leaving general area.
  • Wear the assigned uniform.
  • Comply with all security procedures set forth by the Manager, Finance & Accounting.
  • Note and report any safety condition relating to equipment or place of employment.
  • Ensure the pay box/meters are always secure, with no doors or openings left unsecured.
  • Follow all other cash handling procedures
  • Additional duties as assigned

Potential Physical Demands:

  • Ability to lift, push, and pull at least 20 pounds.
  • Ability to stand and walk for extended periods of time.
  • Ability to bend, stoop, squat, and lift frequently throughout a shift.

FLSA Status: Exempt

Hours: 40+ hours per week with the possibility of overtime.  Must be available and willing to work evenings, and nights when needed

Location: The Ohio State University Campus

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

Apply Now!
Questions? Contact Human Resources

The Spirit of the Position:

The Operations Coordinator is responsible for overseeing the effective operation of the parking facilities on The Ohio State University campus. Serving interchangeably as both field supervisor and dispatcher, the Operations Coordinator will interface with customers, handle disputes, and provide effective communication between departments, co-workers, customers, and clients.

Roles:

  • Supervise sound business practices that will ensure enhanced revenue control initiatives.
  • Manage, train and direct the activities of the frontline staff.
  • Supervise and administer effective training programs for each field position to improve performance.
  • Coordinate internal departments (maintenance, enforcement, operations and events) to create and maximize productivity, efficiency, and responsiveness to all customer service issues within the parking system.
  • Ensure maximum productivity by successfully routing CampusParc staff to designated locations on campus.
  • Gather and maintain documentation for garage traffic, staff schedules and staff locations.
  • Track operational issues/concerns using a Customer Relations Management System.
  • Report customer service and employee performance issues or concerns to appropriate management for resolution.
  • Provide excellent customer service to clients, customers and employees.
  • Additional duties as assigned.

Skills:

  • Ability to communicate professionally and effectively.
  • Ability to handle challenging and, at times, emotionally charged situations.
  • Thrive in a fast-paced, multi-faceted work environment.
  • Must be able to work unsupervised.
  • Ability to speak, read, and comprehend the English language.
  • Must be able to make decisions independently and stay firm on decisions made (not easily persuaded).
  • Demonstrate a sense of urgency and timeliness.
  • Demonstrate the ability to seek improvement.
  • Excellent teambuilding and interpersonal skills.
  • Strong computer skills (ability to operate specific software programs) and handheld devices.

Qualifications:

Education:  High school diploma required.

Experience:  2+ years in supervisory role         

Additional:

  • Valid driver’s license.
  • Parking and/or university operations experience.
  • Team-building and management skills.
  • Knowledge of 3M garage operating and revenue-collecting equipment.
  • Knowledge of T2 software.
  • Customer Service experience with use of large phone system.

 Physical Demands:

  • Ability to lift, push and pull at least 25 pounds.
  • Must be able to stand/be on feet for long hours at a time.
  • Capable of working outside in inclement weather for extended periods of time.

 The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status: Non-Exempt

Hours:  TBD, Full-Time 40+ hours per week.

Salary:  Depends on Experience

Location: The Ohio State University Campus, Columbus, OH

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

Apply Now!
Questions? Contact Human Resources

Location: Columbus, Ohio

Title:   Human Resources Coordinator – Ohio Region

Location: The Ohio State University

Under the direction of: HR Manager and Home Office HR Team

Supports:  Recruitment, Payroll, Training, Employee Relations, Benefits and Regional HR Administration

Position Summary

The Human Resources Coordinator works alongside the HR Manager and management team with a commitment to assist CampusParc & Laz Parking in establishing and meeting professional and compliant employment practices. As a company committed to providing an employee-focused servant leadership culture; the Human Resources Coordinator will act as a direct contact for employees, hold responsibility for programs and initiatives originating from the CampusParc office and maintaining compliance and relationship with the LAZ Home Office while helping to support the individual and changing needs of our operational teams.

The successful candidate will be responsible for providing support services for employees including areas of employee relations, workman’s compensation, safety, recruitment, on-boarding, training and benefits. Individual must demonstrate leadership and the ability to manage change driven by company growth. This is a fast-paced, diverse position which requires exceptional organizational skills and the ability to manage multiple tasks simultaneously. Strong customer service, problem solving, and management skills are a must.

Spirit of the Position

Communicates and promotes The CampusParc/LAZ corporate culture to ensure the strength and sustainability of our organization’s family atmosphere across the region. Upholds and models the behaviors that are consistent with the Mission, Values and Practices of the company.  Drives the functional day-to-day operations, compliance, communications and continued success for the HR department.

Strategic Focus

 

  • Partner with the HR manager to meet the designated monthly, quarterly, yearly goals set by the Regional and Home offices
  • Partner with Home Office team to assist in the coordination and implementation of company-wide human resources related policies, programs and initiatives
  • Responsible for coordinating with the regional team on recruitment, on-boarding, training, and general HR administration
  • Executing of HR activities as it relates to recruiting, on-boarding, workers’ compensation, safety, training, employee relations, payroll, and benefits
  • Focused effort to manage and effectively resolve employee issues, grievances and claims
  • Communicating with Home Office Payroll Department to ensure timely and accurate payroll for the region(s)
  • Handles administration of all established human resources policies, procedures and programs. Responsible for understanding, interpreting, administering and mediating any and all forms of inquiry that arise relating to all human resources issues
  • Responsible for workers’ compensation program for region including; managing claim from point of injury, working with adjuster and corporate office to ensure best practices, facilitate and manage compliant return to work program
  • Working with Home Office to initiate and run safety committees and programs that comply with company initiatives
  • Manage, report, respond, appeal to Unemployment claims while meeting specified deadlines and gathering necessary documentation to defend LAZ on all claims.
  • Responsible for employee relations issues; ensuring pro-active, compliant management while supporting the company culture and servant leadership model
  • Train and advise managers on organizational policy and procedures as it relates to both salaried and hourly employees including; assisting managers with performance management, coaching and counseling regarding application of policy, and annual performance reviews
  • Maintaining compliance with all state and federal laws in regions including wage and hour laws; updating forms, policies, procedures as needed in coordination with Home Office
  • Manage leaves of absence including FMLA, disability leaves, other leaves as needed in coordination with Home Office HR and payroll
  • Ensure that all recruitment and on-boarding process and procedures are compliant and follow company standards including; background checks, DMV checks, drug screens and new hire documents

 

Qualifications

 

  • A People Focused / Friendly & Can Do - Disposition
  • Ability to travel to support regional growth and recruiting efforts
  • Employee relations experience and practices
  • Knowledge of workers compensation laws, and experience managing multiple claims
  • Knowledge of current Federal, State and Local laws
  • Strong written and oral communications and relationship- building skills essential
  • Ability to maintain professional working relationships at all levels of the organization
  • Ability to balance company objectives with personal needs of employees
  • Ability to multi-task and interpret policies, procedures, and standard business practices
  • Experience of HRIS and payroll systems (ADP) preferred
  • Ability to work independently
  • Ability to solve problems and recommend comprehensive solutions
  • Knowledge of Excel, Word, Power Point and General Microsoft Office Applications

 

Education

 

  • Degree in Business / Human Resources or related field of study

 

Experience    

                

  • 1-2 years experience in a Human Resources environment
  • Training and development of staff, new hires, company programs and initiatives
  • Human Resources Study Experience and/or Previous HR Internship
  • Customer Service Background
  • Working in fast paced, multi-tasking environment
  • Dealing with high pressure, tight deadlines
  • Payroll Processing and administration for 300+ employees (Desired not Required)
  • Knowledge and understanding dealing with Benefits and Open Enrollment (Desired)

 

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

LAZ Parking participates in E-Verify.

Apply Now! Questions? Contact Human Resources

Dispatcher

The Spirit of the Position:

The Dispatcher is responsible for coordinating internal departments for the effective operation of the parking facilities on The Ohio State University campus. The Dispatcher will provide support to customers, handle disputes, and provide effective communication between departments, co-workers, customers, and clients.

Roles:

 

  • Utilize sound business practices that will ensure enhanced revenue control initiatives.
  • Direct the activities of the frontline staff.
  • Coordinate internal departments (maintenance, enforcement, operations and events) to create and maximize productivity, efficiency, and responsiveness to all customer service issues within the parking system.
  • Ensure maximum productivity by successfully routing CampusParc staff to designated locations on campus.
  • Gather and maintain documentation for garage traffic, staff schedules and staff locations.
  • Track operational issues/concerns using a Customer Relations Management System.
  • Report customer service and employee performance issues or concerns to appropriate management for resolution.
  • Provide excellent customer service to clients, customers and employees.
  • Additional duties as assigned.

 

Skills:

  • Ability to communicate professionally and effectively.
  • Strong computer skills (ability to operate specific software programs) and handheld devices.
  • Thrive in a fast-paced, multi-faceted work environment.
  • Must be able to work unsupervised.
  • Ability to speak, read, and comprehend the English language.
  • Must be able to make decisions independently and stay firm on decisions made (not easily persuaded).
  • Demonstrate a sense of urgency and timeliness.
  • Ability to handle challenging and, at times, emotionally charged situations.
  • Demonstrate the ability to seek improvement.
  • Excellent team building and interpersonal skills.

 

Qualifications:

 

  • Education:  High school diploma required.
  • Experience:  2+ years in supervisory role         

Additional:

  • Parking and/or university operations experience preferred.
  • Team-building and management skills.
  • Knowledge of 3M garage operating and revenue-collecting equipment preferred.
  • Knowledge of T2 software preferred.
  • Customer Service experience with use of large phone system.
  • Knowledge of The Ohio State University Campus a plus.

 

 Physical Demands:

 

  • Ability to lift, push and pull at least 25 pounds.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

 

 

FLSA Status: Non-Exempt

Hours:  This is a full-time position  Shift is Monday - Friday 10 AM - 6 PM

Salary:  Depends on Experience

Location: The Ohio State University Campus, Columbus, OH

Apply Now!
Questions? Contact Human Resources