Employment

About CampusParc

CampusParc is responsible for the operation of The Ohio State University’s parking system, including management of the permit system, parking enforcement, customer service, motorist assistance, event parking management, and parking facility maintenance, including major renovations. The parking system, one of the largest of its kind, is comprised of 5 million square feet and 13,000 spaces within 16 garages, and 7 million square feet and 23,591 spaces within 196 surface lots, for a total of 36,591 system spaces.

CampusParc operates the parking system through a 50-year lease, known as a parking concession, which began in September 2012. As a result of the concession, the university received a one-time, up-front payment of $483 million that is expected to provide $3.1 billion in investment earnings for academic initiatives. In the first 24 months of the concession, the initial $483 million created $112 million in interest, funding teaching, learning, research, transportation, and sustainability.  Click here to learn more about the concession agreement between CampusParc and Ohio State.

CampusParc manages the parking operations through the expertise of LAZ Parking, a professional parking operator that uses the CampusParc name on campus. 
 

About LAZ Parking

Founded in 1981, LAZ Parking is one of the largest and fastest growing parking operators in the United States, with thousands of locations and dozens of offices across the country, including at The Ohio State University. LAZ is at the forefront of the business world, using technology, training, efficiency, and advanced processes to deliver exceptional customer service every day.
 
The LAZ mission is simple: "Create opportunities for our employees and value for our clients." Joining LAZ not only has you working with an incredible team of people, but there are endless chances to grow, change, move, and experience LAZ across the nation.

LAZ focuses on the individual strengths of our employees so they can become better people and better employees. Most of our senior management team members began on the front line, parking cars and learning the business from the ground up.

We strongly believe in looking after our most important asset—our people. LAZ offers excellent benefits and enrichment programs, ensuring that our employees are happy, healthy, and ready to offer excellent customer service.
 

Available Positions

The Overnight Supervisor role is responsible for ensuring parking garages are cleaned and maintained on a daily basis.  The Overnight Supervisor will “take ownership” of garages, ensuring that stairwells, elevator cabs, elevator lobbies, and garage payment machines are cleaned and welcoming to the many students, faculty, staff, and visitors that come to The Ohio State University on a daily basis.  The Overnight Supervisor will also assist the overnight maintenance worker with lots closures, space captures and any other assigned projects.  On occasion, supervisors will interface with customers and will be expected to assist the customer or point them to someone that can help solve their concerns, always with a smile and pleasant demeanor. Additionally, supervisors working in our organization must communicate with co-workers, supervisors, other departments, and management, all working toward common goals and a sense of achievement.

Principal Job Duties:

  • Oversee Porter / Maintenance staff and ensure upkeep of garages, surface lots and other designated campus locations on a daily basis.
  • Ensure Porter / Maintenance staff complete standard checks of equipment at the time of check out and at the end of the shift.
  • Verify Daily Cleaning Checklist / Maintenance work orders are completed daily.
  • Assist with keeping an accurate inventory of parts and equipment.
  • Note and report any safety conditions or concerns relating to equipment of place of employment.
  • Daily reports as required.
  • Responsible for training of Porters / Maintenance staff on the maintenance of equipment and techniques of cleaning garages.
  • Responsible for general maintenance of the garage – sweeping, dusting handrails, wiping down surfaces and equipment, snow removal, picking up trash, emptying trash, cleaning elevator door sills, polishing elevator cabs, etc.
  • Responsible for seasonal work such as snow removal from parking lots and garages.
  • Handle vehicles, tools, and any other assigned equipment in a safe manner, with care and respect.
  • Operate garage/floor sweeper and scrubber to ensure floors are clean and safe.
  • Must be willing to clean up bodily waste left behind in garages (vomit, urine, etc.).
  • Responsible for performing all daily duties listed on the Weekly Cleaning Checklist in an efficient and timely manner.
  • Must promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times.
  • Develop a rapport with customers.
  • Greet customers by name or in an otherwise friendly manner.
  • Display a caring attitude.
  • Be responsive and timely with problem resolution and any necessary communication.
  • Assist customers as needed over the intercom system, in lobbies, in lanes, and in the parking office.
  • Provide vehicle assistance to customers in garages and surface lots (inflate tires, jump starts, etc.).
  • Fix broken equipment, signs, poles and any other equipment in the lots or garages or report to Maintenance Manager the need for the repair
  • Assist with other departments as needed.
  • Perform other duties as assigned.

Requirements:

Education:

  • High school diploma or GED required.

    Experience:

  • Experience cleaning facilities, garages, surface lots, or equivalent is required.
  • Experience or general understanding of facility maintenance is preferred.
  • Experience in customer relations.
  • Must have a valid driver’s license and be able to operate Maintenance vehicles or have the ability and willingness to learn how to operate maintenance vehicles (sweeper, Kubota, Gator, etc.).

Skills:

  • Willingness to work in the elements (rain, snow, wind, heat, etc.).
  • Willingness to be flexible and to work in multiple facility locations.
  • Must be open to working overtime when needed.
  • Must be able to work unsupervised.
  • Ability to speak, read, and comprehend the English language.
  • Ability to handle challenging and, at times, emotionally charged situations.
  • Ability to communicate professionally and effectively.
  • Must be able to make decisions independently and stay firm on decisions made (not easily persuaded).
  • Demonstrates a sense of urgency and timeliness.
  • Willingness to work within a team setting and build rapport with peers and supervisors.
  • Excellent teambuilding and interpersonal skills.

FLSA Status: Non-Exempt

Hours:  This is a full-time third shift position with benefits. Shift is from 10:00 p.m. to 6 a.m. Sunday to Thursday

Location: OSU Campus

Physical Demands:

  • Ability to lift, push and pull at least 50 pounds.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to equal opportunity without regard to race, religion, color, sex, age, national origin, citizenship, disability or any other basis of discrimination prohibited by applicable local, state, or federal law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

 

Apply Now!
Questions? Contact Human Resources

 

 

The Spirit of the Position:

The Customer Service Representative greets and creates a welcoming atmosphere for our customers and clients by proving excellent customer service, answering all inbound calls, helping to resolve inquiries, complaints, etc. in a positive manner by troubleshooting any issues that are reported.  The representative will also be required to help support parking operations and attend to customer needs in lane while entering/exiting the garages.

Principal Job Duties:

  • Greet by/use name, be responsive and timely with correspondence and problem resolution, and display a caring attitude, develop a rapport with the customer base.
  • Support Accountant with revenue reporting, use PARIS software.
  • Adhere to script when making and receiving calls.
  • Responsible for maintaining an accurate and up-to-date database of calls and calling activities and preparing reports accordingly.
  • Enter all call data/information into the tracking system accurately.
  • Maintain all processing records as required.
  • Act as a customer service liaison to patrons regarding operational inquiries, questions, refunds, etc.
  • Communicate with co-workers and manager to remain up-to-date on any information regarding the system that may need to be relayed to callers.
  • Other related duties as assigned.

Requirements:

Education:

  • High school diploma or GED required.

    Experience:

  • Strong customer service experience.
  • Strong understanding of computer systems, specifically PARIS desired
  • Call center experience is preferred but not required.
  • Parking industry experience is preferred but not required.
  • Knowledge of Excel, Word, Power Point and General Microsoft Office Applications.

Skills:

  • Ability to communicate professionally and effectively.
  • Excellent phone, interpersonal, and organizational skills.
  • Ability to speak, read, and comprehend the English language.
  • Bi-lingual abilities are preferred but not required.
  • Must be open to feedback, differing opinions and other points of view.
  • Demonstrates a sense of urgency and timeliness.
  • Demonstrates the ability to seek improvement.
  • Excellent teambuilding and interpersonal skills.

Physical Demands:

Ability to lift, push and pull at least 10 pounds.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status: Non-Exempt

To be hired, all candidates must pass a background check and pre-employment drug screen.

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to equal opportunity without regard to race, religion, color, sex, age, national origin, citizenship, disability or any other basis of discrimination prohibited by applicable local, state, or federal law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.
 

Apply Now!

Questions? Contact Human Resources

The Spirit of the Position:

The Seasonal Event Staff employee greets and creates a welcoming atmosphere for our customers and clients.

Principal Job Duties:

  • Greet by/use name, be responsive and timely with correspondence and problem resolution, and display a caring attitude, develop a rapport with the customer base.
  • Complete all required paperwork and reports accurately and efficiently to account for any and all collected parking revenues.
  • Assist customers in lobbies, lanes, and in the parking office; help direct traffic.
  • Flag customers into parking facilities and surfaces lots creating a simple and effective entrance and exit for customers.
  • Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times.
  • Accept monthly and debit payments and process credit cards.
  • Basic computer skills in the parking revenue control system (add/delete accounts, key in required information from monthly applications).
  • Responsible for running any reports related to daily revenue, credit cards, or garage data.
  • Must work with or without supervision.
  • Assist with cashiering functions as needed.
  • Responsible for general maintenance of the garage – sweeping, wiping down surfaces and equipment, empting trash, picking up trash, changing light bulbs, etc.
  • Maintain and repair any malfunctioning parking equipment to ensure appropriate access to customers.
  • Other related duties as assigned.

Requirements:

Education:

  • High school diploma or GED required.

    Experience:

  • Strong customer service experience.
  • Cash handling experience is preferred but not required.
  • Parking industry experience is preferred but not required.

Skills:

  • Ability to communicate professionally and effectively.
  • Ability to speak, read, and comprehend the English language.
  • Must be open to feedback, differing opinions and other points of view.
  • Demonstrates a sense of urgency and timeliness.
  • Demonstrate the ability to seek improvement.
  • Excellent teambuilding and interpersonal skills.

FLSA Status: Non-Exempt

Physical Demands:

  • Willingness to work in the elements – heat, wind, snow, rain, etc.
  • Ability to lift, push and pull at least 10 pounds.
  • Ability to stand, walk and run for extended periods of time.
  • Ability bend, stoop, squat and lift frequently throughout a shift.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

To be hired, all candidates must pass a background check and pre-employment drug screen.

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to equal opportunity without regard to race, religion, color, sex, age, national origin, citizenship, disability or any other basis of discrimination prohibited by applicable local, state, or federal law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

 

Apply Now!
Questions? Contact Human Resources

The Spirit of the Position:

The Ambassador greets and creates a welcoming atmosphere for our customers and clients.

Principal Job Duties:

Greet by/use name, be responsive and timely with correspondence and problem resolution, and display a caring attitude, develop a rapport with the customer base.

  • Assist customers in lobbies, lanes, and in the parking office; help direct traffic.
  • Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times.
  • Must work with or without supervision.
  • Other related duties as assigned.

Requirements:

Education:

  • High school diploma or GED required.

    Experience:

  • Strong customer service experience.
  • Parking industry experience is preferred but not required.

Skills:

  • Ability to communicate professionally and effectively.
  • Ability to speak, read, and comprehend the English language.
  • Must be open to feedback, differing opinions and other points of view.
  • Demonstrates a sense of urgency and timeliness.
  • Demonstrate the ability to seek improvement.
  • Excellent teambuilding and interpersonal skills.

FLSA Status: Non-Exempt

Physical Demands:

  • Willingness to work in the elements – heat, wind, snow, rain, etc.
  • Ability to lift, push and pull at least 10 pounds.
  • Ability to stand, walk and run for extended periods of time.
  • Ability bend, stoop, squat and lift frequently throughout a shift.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

To be hired, all candidates must pass a background check and pre-employment drug screen.

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to equal opportunity without regard to race, religion, color, sex, age, national origin, citizenship, disability or any other basis of discrimination prohibited by applicable local, state, or federal law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

Apply Now!

Questions? Contact Human Resources

The Spirit of the Position:

The Porter role is responsible for ensuring parking garages and surface parking lots are cleaned and maintained on a daily basis.  Porters will “take ownership” of garages, ensuring that stairwells, elevator cabs, elevator lobbies, and garage payment machines are cleaned and welcoming to the many students, faculty, staff, and visitors that come to The Ohio State University on a daily basis.  Porters that will be selected will represent the best cleaning professionals in the business and will serve as an integral part of our team, as they are often the first impression that people will have of The Ohio State University.  On occasion, porters will interface with customers and will be expected to assist the customer or point them to someone that can help solve their concerns, always with a smile and pleasant demeanor. Additionally, porters working in our organization must communicate with co-workers, supervisors, other departments, and management, all working toward common goals and a sense of achievement.

Principal Job Duties:

  • Ensure garages and surface lots are cleaned and maintained on a daily basis.
  • Responsible for general maintenance of the garage and surface lots – sweeping, dusting handrails, wiping down surfaces and equipment, snow removal, landscaping, painting, picking up trash, emptying trash, changing light bulbs, cleaning elevator door sills, polishing elevator cabs, etc.
  • Responsible for seasonal work such as lawn care, leaf removal, and snow removal from parking lots and garages.
  • Handle vehicles, tools, and any other assigned equipment in a safe manner, with care and respect.
  • Operate garage/floor sweeper and scrubber to ensure floors are clean and safe.
  • Must be willing to clean up bodily waste left behind in garages (vomit, urine, etc.).
  • Responsible for performing all daily duties on maintenance checklist in an efficient and timely manner.
  • Must promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times.
  • Develop a rapport with customers.
  • Greet customers by name or in an otherwise friendly manner.
  • Display a caring attitude.
  • Be responsive and timely with problem resolution and any necessary communication.
    • Assist customers as needed over the intercom system, in lobbies, in lanes, and in the parking office.
    • Provide vehicle assistance to customers in garages and surface lots (inflate tires, jump starts, etc.).
    • Fix broken equipment, lights, signs, poles and any other equipment in the lots or garages or report to supervisor the need for the repair
    • Assist with other departments as needed.
    • Perform other duties as assigned.

Requirements:

Education:

  • High school diploma or GED required.

Experience:

  • Experience cleaning facilities, garages, surface lots, or equivalent is required.
  • Experience or general understanding of facility maintenance is preferred.
  • Experience in customer relations.
  • Must have a valid driver’s license and be able to operate Maintenance vehicles or have the ability and willingness to learn how to operate maintenance vehicles (sweeper, Kubota, Gator, etc.).

 Skills:

  • Willingness to work in the elements (rain, snow, wind, heat, etc.).
  • Willingness to be flexible and to work in multiple facility locations.
  • Must be open to working overtime when needed.
  • Must be able to work unsupervised.
  • Ability to speak, read, and comprehend the English language.
  • Ability to handle challenging and, at times, emotionally charged situations.
  • Ability to communicate professionally and effectively.
  • Must be able to make decisions independently and stay firm on decisions made (not easily persuaded).
    • Demonstrates a sense of urgency and timeliness.
    • Willingness to work within a team setting and build rapport with peers and supervisors.
    • Excellent teambuilding and interpersonal skills.

FLSA Status: Non-Exempt

Hours:  This is a part-time position at roughly 16 to 20 hours per week. Shift is 6 AM - 2 PM Saturday and Sunday.

Salary:  The position will have a starting wage of $10/hr.

Location: OSU Campus

Physical Demands:

  • Ability to lift, push and pull at least 50 pounds.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds

LAZ Parking participates in E-Verify.
 

Apply Now!
Questions? Contact Human Resources