Employment

About CampusParc

CampusParc is responsible for the operation of The Ohio State University’s parking system, including management of the permit system, parking enforcement, customer service, motorist assistance, event parking management, and parking facility maintenance, including major renovations. The parking system, one of the largest of its kind, is comprised of 5 million square feet and 13,000 spaces within 16 garages, and 7 million square feet and 23,591 spaces within 196 surface lots, for a total of 36,591 system spaces.

CampusParc operates the parking system through a 50-year lease, known as a parking concession, which began in September 2012. As a result of the concession, the university received a one-time, up-front payment of $483 million that is expected to provide $3.1 billion in investment earnings for academic initiatives. In the first 24 months of the concession, the initial $483 million created $112 million in interest, funding teaching, learning, research, transportation, and sustainability.  Click here to learn more about the concession agreement between CampusParc and Ohio State.

CampusParc manages the parking operations through the expertise of LAZ Parking, a professional parking operator that uses the CampusParc name on campus. 
 

About LAZ Parking

Founded in 1981, LAZ Parking is one of the largest and fastest growing parking operators in the United States, with thousands of locations and dozens of offices across the country, including at The Ohio State University. LAZ is at the forefront of the business world, using technology, training, efficiency, and advanced processes to deliver exceptional customer service every day.
 
The LAZ mission is simple: "Create opportunities for our employees and value for our clients." Joining LAZ not only has you working with an incredible team of people, but there are endless chances to grow, change, move, and experience LAZ across the nation.

LAZ focuses on the individual strengths of our employees so they can become better people and better employees. Most of our senior management team members began on the front line, parking cars and learning the business from the ground up.

We strongly believe in looking after our most important asset—our people. LAZ offers excellent benefits and enrichment programs, ensuring that our employees are happy, healthy, and ready to offer excellent customer service.
 

Available Positions

The Customer Service Assistant Manager assists the Customer Service Manager in leading a team of customer service representatives (CSRs) and is responsible for supervising and coaching staff in a call center operations environment while promoting the highest level of customer service excellence  and attaining identified service-level requirements. 

Principal Job Duties:

Greet customers in a friendly manner, be responsive and timely with correspondence and problem resolution, and display a positive attitude.

  • Develop a rapport with the customer base that uses The Ohio State University parking system, a large, complex parking operation located on a college campus.
  • Resolve and/or address more complex customer service issues or questions, and escalate issues as needed.
  • Develop proficiency in the use of computer systems used to answer customer calls, sell customer permits, manage customer accounts, and track customer issues.
  • Assist visitors, students, faculty, and staff of The Ohio State University to obtain and purchase parking permits.
  • Assist CSRs with cashiering procedures when processing a sale, refund, or return, and maintain all accounting reports and processing records for transactions, as required.
  • Adjudicate customer citations through the appeal process.
  • Adhere to standard responses when making and receiving calls and addressing routine inquiries.
  • Assist customers in paying or disputing citations and modifying or updating account information.
  • Enter all call data/information into the tracking system accurately, and maintain an accurate and up-to-date database of calls and calling activities.
  • Communicate with co-workers and managers to remain up-to-date on any parking system information that may need to be relayed to customers.
  • Other related duties as assigned.

Requirements

Education:

  • High school diploma or GED required.
  • Bachelor’s degree preferred.

Experience:

  • Strong database/technical background or ability to learn.
  • Strong customer service experience.
  • Strong understanding of computer systems.
  • Call center experience is preferred but not required.
  • Knowledge of Microsoft Office applications, including Excel, Word, Power Point, and Outlook.
  • Understanding and knowledge of The Ohio State University campus and surrounding layout preferred.

Skills:

  • Ability to communicate professionally and effectively.
  • Excellent phone, interpersonal, and organizational skills.
  • Anticipate impact of change, and direct self and others in smoothly shifting gears.
  • Uses ingenuity in dealing with ambiguous situations and guides others to cope effectively.
  • Must be open to feedback, differing opinions, and other points of view.
  • Demonstrates a sense of urgency and timeliness.
  • Demonstrates the ability to seek improvement.

Physical Demands: Ability to lift, push, and pull at least 10 pounds.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status: Non-Exempt

Hours: 40 hours per week with the possibility of overtime; must be available and willing to work evenings and selected weekends when needed.

Location: OSU Campus - Columbus, OH

To be hired, all candidates must pass a background check and pre-employment drug screen.

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

Apply Now! Questions?
Contact Human Resources
   

The Overnight Supervisor role is responsible for ensuring parking garages are cleaned and maintained on a daily basis.  The Overnight Supervisor will “take ownership” of garages, ensuring that stairwells, elevator cabs, elevator lobbies, and garage payment machines are cleaned and welcoming to the many students, faculty, staff, and visitors that come to The Ohio State University on a daily basis.  The Overnight Supervisor will also assist the overnight maintenance worker with lots closures, space captures and any other assigned projects.  On occasion, supervisors will interface with customers and will be expected to assist the customer or point them to someone that can help solve their concerns, always with a smile and pleasant demeanor. Additionally, supervisors working in our organization must communicate with co-workers, supervisors, other departments, and management, all working toward common goals and a sense of achievement. 

Principal Job Duties:

  • Oversee Porter / Maintenance staff and ensure upkeep of garages, surface lots and other designated campus locations on a daily basis.
  • Ensure Porter / Maintenance staff complete standard checks of equipment at the time of check out and at the end of the shift.
  • Verify Daily Cleaning Checklist / Maintenance work orders are completed daily.
  • Assist with keeping an accurate inventory of parts and equipment.
  • Note and report any safety conditions or concerns relating to equipment of place of employment.
  • Daily reports as required.
  • Responsible for training of Porters / Maintenance staff on the maintenance of equipment and techniques of cleaning garages.
  • Responsible for general maintenance of the garage – sweeping, dusting handrails, wiping down surfaces and equipment, snow removal, picking up trash, emptying trash, cleaning elevator door sills, polishing elevator cabs, etc.
  • Responsible for seasonal work such as snow removal from parking lots and garages.
  • Handle vehicles, tools, and any other assigned equipment in a safe manner, with care and respect.
  • Operate garage/floor sweeper and scrubber to ensure floors are clean and safe.
  • Must be willing to clean up bodily waste left behind in garages (vomit, urine, etc.).
  • Responsible for performing all daily duties listed on the Weekly Cleaning Checklist in an efficient and timely manner.
  • Must promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times.
    • Develop a rapport with customers.
    • Greet customers by name or in an otherwise friendly manner.
    • Display a caring attitude.
    • Be responsive and timely with problem resolution and any necessary communication.
  • Assist customers as needed over the intercom system, in lobbies, in lanes, and in the parking office.
  • Provide vehicle assistance to customers in garages and surface lots (inflate tires, jump starts, etc.).
  • Fix broken equipment, signs, poles and any other equipment in the lots or garages or report to Maintenance Manager the need for the repair
  • Assist with other departments as needed.
  • Perform other duties as assigned.

 

Requirements:

 

Education:

  • High school diploma or GED required.

 

Experience:

  • Experience cleaning facilities, garages, surface lots, or equivalent is required.
  • Experience or general understanding of facility maintenance is preferred.
  • Experience in customer relations.
  • Must have a valid driver’s license and be able to operate Maintenance vehicles or have the ability and willingness to learn how to operate maintenance vehicles (sweeper, Kubota, Gator, etc.).

 

Skills:

  • Willingness to work in the elements (rain, snow, wind, heat, etc.).
  • Willingness to be flexible and to work in multiple facility locations.
  • Must be open to working overtime when needed.
  • Must be able to work unsupervised.
  • Ability to speak, read, and comprehend the English language.
  • Ability to handle challenging and, at times, emotionally charged situations.
  • Ability to communicate professionally and effectively.
  • Must be able to make decisions independently and stay firm on decisions made (not easily persuaded).
  • Demonstrates a sense of urgency and timeliness.
  • Willingness to work within a team setting and build rapport with peers and supervisors.
  • Excellent teambuilding and interpersonal skills.

 

FLSA Status: Non-Exempt

Hours:  This is a full-time third shift position with benefits. Shift is from 10:00 p.m. to 6 a.m. Sunday to Thursday

Location: OSU Campus

 

Physical Demands:

  • Ability to lift, push and pull at least 50 pounds.

 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to equal opportunity without regard to race, religion, color, sex, age, national origin, citizenship, disability or any other basis of discrimination prohibited by applicable local, state, or federal law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

Apply Now!
Questions? Contact Human Resources

 

 

Dispatcher

The Spirit of the Position:

The Dispatcher is responsible for coordinating internal departments for the effective operation of the parking facilities on The Ohio State University campus. The Dispatcher will provide support to customers, handle disputes, and provide effective communication between departments, co-workers, customers, and clients.

Roles:

 

  • Utilize sound business practices that will ensure enhanced revenue control initiatives.
  • Direct the activities of the frontline staff.
  • Coordinate internal departments (maintenance, enforcement, operations and events) to create and maximize productivity, efficiency, and responsiveness to all customer service issues within the parking system.
  • Ensure maximum productivity by successfully routing CampusParc staff to designated locations on campus.
  • Gather and maintain documentation for garage traffic, staff schedules and staff locations.
  • Track operational issues/concerns using a Customer Relations Management System.
  • Report customer service and employee performance issues or concerns to appropriate management for resolution.
  • Provide excellent customer service to clients, customers and employees.
  • Additional duties as assigned.

 

Skills:

  • Ability to communicate professionally and effectively.
  • Strong computer skills (ability to operate specific software programs) and handheld devices.
  • Thrive in a fast-paced, multi-faceted work environment.
  • Must be able to work unsupervised.
  • Ability to speak, read, and comprehend the English language.
  • Must be able to make decisions independently and stay firm on decisions made (not easily persuaded).
  • Demonstrate a sense of urgency and timeliness.
  • Ability to handle challenging and, at times, emotionally charged situations.
  • Demonstrate the ability to seek improvement.
  • Excellent team building and interpersonal skills.

 

Qualifications:

 

  • Education:  High school diploma required.
  • Experience:  2+ years in supervisory role         

Additional:

  • Parking and/or university operations experience preferred.
  • Team-building and management skills.
  • Knowledge of 3M garage operating and revenue-collecting equipment preferred.
  • Knowledge of T2 software preferred.
  • Customer Service experience with use of large phone system.
  • Knowledge of The Ohio State University Campus a plus.

 

 Physical Demands:

 

  • Ability to lift, push and pull at least 25 pounds.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

 

 

FLSA Status: Non-Exempt

Hours:  This is a full-time position  Shift is Monday - Friday 10 AM - 6 PM

Salary:  Depends on Experience

Location: The Ohio State University Campus, Columbus, OH

Apply Now!
Questions? Contact Human Resources
The Spirit of the Position: 
The Enforcement Officer is responsible for enforcing parking ordinances by issuing citations in an effective efficient manner.  Interface with customers, handle disputes, provide effective communication between departments, co-workers, customers and clients.

Principal Job Duties:

  • Monitor parking meters for vehicles in violation of parking ordinances and issue citations for vehicles in violation in accordance to policies and procedures.
  •  Accurately key in vehicle license plates and other vehicle information and violation information using hand held ticket issuance system.
  • Upload hand held computer at the beginning of every shift to obtain current information required.
  • Maintain and care for all company-issued equipment.
  • Occasionally interface with University police or other University personnel.
  • Provide excellent customer service to all parkers taking every opportunity to assist with questions and directions.
  • Additional duties as assigned.

Requirements:

Education:
·   High school diploma or GED required.

Experience:

  • 2+ years in an on-street or routed position
  • Experience in customer relations
  • Parking industry experience is preferred but not required.
  • Strong Computer Skills (ability to operate specific software programs) and hand held devices.

Skills:

  • Ability to communicate professionally and effectively.
  • Ability to handle challenging and at times, emotionally charged situations.
  • Must be able to work unsupervised.
  • Ability to speak, read, and comprehend the English language.
  • Must be able to make decisions independently and stay firm on decisions made (not easily persuaded).
  • Demonstrates a sense of urgency and timeliness.
  • Demonstrate the ability to seek improvement.
  • Excellent team building and interpersonal skills.


FLSA Status
: Non-Exempt

Hours:  This is a full-time position. Sunday - Thursday from 11:30 PM - 7:30 AM

Overtime:  Some overtime may be required

Location: OSU Campus

Physical Demands:

  • Ability to lift, push and pull at least 25 pounds.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to equal opportunity without regard to race, religion, color, sex, age, national origin, citizenship, disability or any other basis of discrimination prohibited by applicable local, state, or federal law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

The Spirit of the Position: 
The Seasonal Event Staff employee greets and creates a welcoming atmosphere for our customers and clients. 

 Principal Job Duties:
 

  • Greet by/use name, be responsive and timely with correspondence and problem resolution, and display a caring attitude, develop a rapport with the customer base.
  • Complete all required paperwork and reports accurately and efficiently to account for any and all collected parking revenues.
  • Assist customers in lobbies, lanes, and in the parking office; help direct traffic.
  • Flag customers into parking facilities and surfaces lots creating a simple and effective entrance and exit for customers.
  • Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times.
  • Accept monthly and debit payments and process credit cards.
  • Basic computer skills in the parking revenue control system (add/delete accounts, key in required information from monthly applications).
  • Responsible for running any reports related to daily revenue, credit cards, or garage data.
  • Must work with or without supervision.
  • Assist with cashiering functions as needed.
  • Responsible for general maintenance of the garage – sweeping, wiping down surfaces and equipment, empting trash, picking up trash, changing light bulbs, etc.
  • Maintain and repair any malfunctioning parking equipment to ensure appropriate access to customers.
  • Other related duties as assigned. 

Requirements:

Education: 

  • High school diploma or GED required.

Experience:

  • Strong customer service experience.
  • Cash handling experience is preferred but not required.
  • Parking industry experience is preferred but not required.

Skills:

  • Ability to communicate professionally and effectively.
  • Ability to speak, read, and comprehend the English language.
  • Must be open to feedback, differing opinions and other points of view.
  • Demonstrates a sense of urgency and timeliness.
  • Demonstrate the ability to seek improvement.
  • Excellent teambuilding and interpersonal skills.

FLSA Status: Non-Exempt

Physical Demands:

  • Willingness to work in the elements – heat, wind, snow, rain, etc.
  • Ability to lift, push and pull at least 10 pounds.
  • Ability to stand, walk and run for extended periods of time.
  • Ability bend, stoop, squat and lift frequently throughout a shift.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

To be hired, all candidates must pass a background check and pre-employment drug screen.

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to equal opportunity without regard to race, religion, color, sex, age, national origin, citizenship, disability or any other basis of discrimination prohibited by applicable local, state, or federal law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

 Apply Now!
Questions? Contact Human Resources