Employment

About CampusParc

CampusParc is responsible for the operation of The Ohio State University’s parking system, including management of the permit system, parking enforcement, customer service, motorist assistance, event parking management, and parking facility maintenance, including major renovations. The parking system, one of the largest of its kind, is comprised of 5 million square feet and 13,000 spaces within 16 garages, and 7 million square feet and 23,591 spaces within 196 surface lots, for a total of 36,591 system spaces.

CampusParc operates the parking system through a 50-year lease, known as a parking concession, which began in September 2012. As a result of the concession, the university received a one-time, up-front payment of $483 million that is expected to provide $3.1 billion in investment earnings for academic initiatives. In the first 24 months of the concession, the initial $483 million created $112 million in interest, funding teaching, learning, research, transportation, and sustainability.  Click here to learn more about the concession agreement between CampusParc and Ohio State.

CampusParc manages the parking operations through the expertise of LAZ Parking, a professional parking operator that uses the CampusParc name on campus. 
 

About LAZ Parking

Founded in 1981, LAZ Parking is one of the largest and fastest growing parking operators in the United States, with thousands of locations and dozens of offices across the country, including at The Ohio State University. LAZ is at the forefront of the business world, using technology, training, efficiency, and advanced processes to deliver exceptional customer service every day.
 
The LAZ mission is simple: "Create opportunities for our employees and value for our clients." Joining LAZ not only has you working with an incredible team of people, but there are endless chances to grow, change, move, and experience LAZ across the nation.

LAZ focuses on the individual strengths of our employees so they can become better people and better employees. Most of our senior management team members began on the front line, parking cars and learning the business from the ground up.

We strongly believe in looking after our most important asset—our people. LAZ offers excellent benefits and enrichment programs, ensuring that our employees are happy, healthy, and ready to offer excellent customer service.
 

Available Positions

The Customer Service Assistant Manager assists the Customer Service Manager in leading a team of customer service representatives (CSRs) and is responsible for supervising and coaching staff in a call center operations environment while promoting the highest level of customer service excellence  and attaining identified service-level requirements. 

Principal Job Duties:

Greet customers in a friendly manner, be responsive and timely with correspondence and problem resolution, and display a positive attitude.

  • Develop a rapport with the customer base that uses The Ohio State University parking system, a large, complex parking operation located on a college campus.
  • Resolve and/or address more complex customer service issues or questions, and escalate issues as needed.
  • Develop proficiency in the use of computer systems used to answer customer calls, sell customer permits, manage customer accounts, and track customer issues.
  • Assist visitors, students, faculty, and staff of The Ohio State University to obtain and purchase parking permits.
  • Assist CSRs with cashiering procedures when processing a sale, refund, or return, and maintain all accounting reports and processing records for transactions, as required.
  • Adjudicate customer citations through the appeal process.
  • Adhere to standard responses when making and receiving calls and addressing routine inquiries.
  • Assist customers in paying or disputing citations and modifying or updating account information.
  • Enter all call data/information into the tracking system accurately, and maintain an accurate and up-to-date database of calls and calling activities.
  • Communicate with co-workers and managers to remain up-to-date on any parking system information that may need to be relayed to customers.
  • Other related duties as assigned.

Requirements

Education:

  • High school diploma or GED required.
  • Bachelor’s degree preferred.

Experience:

  • Strong database/technical background or ability to learn.
  • Strong customer service experience.
  • Strong understanding of computer systems.
  • Call center experience is preferred but not required.
  • Knowledge of Microsoft Office applications, including Excel, Word, Power Point, and Outlook.
  • Understanding and knowledge of The Ohio State University campus and surrounding layout preferred.

Skills:

  • Ability to communicate professionally and effectively.
  • Excellent phone, interpersonal, and organizational skills.
  • Anticipate impact of change, and direct self and others in smoothly shifting gears.
  • Uses ingenuity in dealing with ambiguous situations and guides others to cope effectively.
  • Must be open to feedback, differing opinions, and other points of view.
  • Demonstrates a sense of urgency and timeliness.
  • Demonstrates the ability to seek improvement.

Physical Demands: Ability to lift, push, and pull at least 10 pounds.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status: Non-Exempt

Hours: 40 hours per week with the possibility of overtime; must be available and willing to work evenings and selected weekends when needed.

Location: OSU Campus - Columbus, OH

To be hired, all candidates must pass a background check and pre-employment drug screen.

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

Apply Now!

Questions? Contact Human Resources!
   

Qualifications

Education

  • BA/BS Degree in Business or related field

Experience

  • 5+ years in Management Role

Additional

  • Parking and/or university operations management experience
  • Team-building and management skills and abilities

 
Primary Roles

  • Oversee the Ohio State University on-street and surface lot parking operation under the direction of the Director of Compliance to ensure 24/7 professional parking management.
  • Serve as a Liaison with the University, for operational compliance.

 
Principal Job Duties

  • Understand, implement, and deliver all requirements that are outlined within the contractual agreement between LAZ Parking and our client.
  • Establish sound business practices that will ensure enhanced revenue control initiatives on a 24/7 basis for a multi-site parking system.
  • Organize and narrate parking management skills for the supervisors.
  • Daily, Weekly, Monthly, and Annual financial and other reports as required.
  • Monitor, review, and analyze the productivity of enforcement officers.
  • Ensure increased revenue, managed expenses, and maximized customer satisfaction by maintaining the highest service levels and initiatives that are aligned with the client.
  • Managing, planning, scheduling, training, and directing the activities of enforcement officers.
  • Serve as a liaison to parking patrons and various stakeholder groups who are impacted by the operations of the surface lots and on-street system (and vice versa).
  • Implement and complete other projects, programs, and initiatives that may arise from the operation of the system.
  • Communicate with university police department and emergency management teams regarding operations.
  • Establish, monitor, and report performance metrics.
  • Develop and administer effective training programs for each position to improve performance.
  • Management and ability to deliver to Key Performance Indicators & Operating Standards that are pertinent to a successful operation
  • Responsible for interviewing, hiring, and terminating personnel as necessary
  • Additional duties as assigned.

Apply Now!

Questions? Contact Human Resources!

The Spirit of the Position

Maintenance is responsible for ensuring garages and surface lots are maintained and cleaned on a daily basis.  Interface with customers, handle disputes, provide effective communication between departments, co-workers, customers and clients.

Principal Job Duties

  • Ensure garages and surface lots are maintained and cleaned on a daily basis 
  • Responsible for general maintenance of the garage and surface lots – sweeping, wiping down surfaces and equipment, emptying trash, picking up trash, changing light bulbs, painting etc.
  • Assist with snow removal and management of winter upkeep (managing sidewalks and garages).
  • Responsible for ensuring all daily duties on maintenance checklist are completed efficiently and timely.
  • Greet customers using name, be responsive and timely with correspondence and problem resolution, and display a caring attitude, develop a rapport with the customer base.
  • Provide vehicle assistance to customers in garages and surface lots 
  • Assist customers as needed over intercom system, in lobbies, lanes, and in the parking office.
  • Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times.
  • Assist with cashiering functions as needed.
  • Perform other duties as assigned.

Requirements

Education

High school diploma or GED required.

Experience

  • Experience with general facility maintenance required.
  • Experience in customer relations.
  • Parking industry experience is preferred but not required.

Skills:

  • Ability to communicate professionally and effectively.
  • Willingness to work in the elements (rain, snow, wind, heat, etc.)
  • Willingness to be flexible, work multiple facility locations.  Must be open to working overtime when needed.
  • Ability to handle challenging and at times, emotionally charged situations.
  • Must be able to work unsupervised.
  • Ability to speak, read, and comprehend the English language.
  • Must be able to make decisions independently and stay firm on decisions made (not easily persuaded).
  • Demonstrates a sense of urgency and timeliness.
  • Excellent team building and interpersonal skills.

Location: Columbus, Ohio – Ohio State University Campus

Physical Demands:

Ability to lift, push and pull at least 30 pounds.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

To be hired, all candidates must pass a background check and pre-employment drug screen.

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

LAZ Parking participates in E-Verify. 

 

Apply Now!

Questions? Contact Human Resources

The Spirit of the Position

The Porter is responsible for ensuring garages and surface lots are maintained and cleaned on a daily basis.  Interface with customers, handle disputes, provide effective communication between departments, co-workers, customers and clients.

 Principal Job Duties

  • Ensure garages and surface lots are maintained and cleaned on a daily basis
  • Must be open to cleaning up bodily waste left behind in garages (ex. Vomit, urine, etc.)
  • Responsible for general maintenance of the garage and surface lots – sweeping, wiping down surfaces and equipment, empting trash, picking up trash, changing light bulbs, etc.
  • Operate garage/floor sweeper and scrubber to ensure floors are clean and safe.
  • Responsible for ensuring all daily duties on maintenance checklist are completed efficiently and timely.
  • Greet customers using name, be responsive and timely with correspondence and problem resolution, and display a caring attitude, develop a rapport with the customer base.
  • Provide vehicle assistance to customers in garages and surface lots (inflate tires, jump starts, etc.)
  • Assist customers as needed over intercom system, in lobbies, lanes, and in the parking office.
  • Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times.
  • Assist with cashiering functions as needed.
  • Perform other duties as assigned.

Education

  • High school diploma or GED required.

    Experience

  • Experience with general facility maintenance required.
  • Experience in customer relations.
  • Parking industry experience is preferred but not required.
  • Must have a valid driver’s license and be able to operate Maintenance vehicles.

Skills

  • Ability to communicate professionally and effectively.
  • Willingness to work in the elements (rain, snow, wind, heat, etc.)
  • Willingness to be flexible, work multiple facility locations.  Must be open to working overtime when needed.
  • Ability to handle challenging and at times, emotionally charged situations.
  • Must be able to work unsupervised.
  • Ability to speak, read, and comprehend the English language.
  • Must be able to make decisions independently and stay firm on decisions made (not easily persuaded).
  • Demonstrates a sense of urgency and timeliness.
  • Excellent teambuilding and interpersonal skills.

FLSA Status: Non-Exempt

Hours:  This is a full-time position with benefits. Thursday-Monday from 4:30pm to 12:30am. (40 hours/wk)

Salary:  The position will have a starting wage of $10/hr., but will depend on experience

Location: OSU Campus

Physical Demands

  • Ability to lift, push and pull at least 30 pounds.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to equal opportunity without regard to race, religion, color, sex, age, national origin, citizenship, disability or any other basis of discrimination prohibited by applicable local, state, or federal law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.


Apply Now!

Questions? Contact Human Resources

The Spirit of the Position

The Dispatcher is responsible for the coordination of the utilization of internal departments (Maint/Enfor/Col/Ambass/Superv/Events) to create and maximize productivity, efficiency and responsiveness to all customer service issues within the property of The Ohio State University. Interface with customers, employees and provide effective communication between departments, co-workers, customers and clients.
 

Principal Job Duties

  • Create and maximize capacity by ensuring productive use of all assets, parking equipment and drivers.
  • Ensure maximum productivity by achieving or exceeding Company-established goals by successfully routing vehicles to designated locations on campus.
  • Understand, prepare, update, and support daily route schedules based on customer location.
  • Gather and maintain documentation for garage traffic, staff schedule, and driver locations.
  • Ensure route completion via the driver check-in process.
  • Courteously interact with customers, as required.
  • Report customer service and employee performance issues or concerns to appropriate management for resolution.
  • Follow all required safety policies and procedures.
  • Actively participate in the Dispatch training programs.
  • Provide excellent customer service to clients, customers, employees.
  • Additional duties as assigned.

 
Requirements

Education

High school diploma or GED required. BA/BS Degree (or working towards degree) in Business or related field preferred.

Preferred Qualifications

  • 1-2 years of prior experience as Parking Supervisor.
  • Experience in a customer-service position.
  • One year of experience in the parking services industry.

Other Knowledge, Skills & Abilities

  • Good customer services skills to meet and exceed customer expectations; acts in a professional, courteous and cooperative manner toward customers and co-workers; works with a sense of honesty and trustworthiness.
  • Good time management skills to ensure assigned responsibilities are completed in an efficient and safe manner.
  • Good follow through ability; adheres to work schedule and follows through on challenges as they arise.
  • Ability to adhere to Company policies and rules set forth; promotes the Company’s safety standards; does not take inappropriate risks.
  • Maintains a feeling of pride in work; strives to achieve all goals.

  
Skills

  • Ability to communicate professionally and effectively with diverse cultures. (in-person, by phone, e-mail etc.)
  • Thrive in fast-paced, multi-faceted work environment.
  • Must be able to work unsupervised.
  • Ability to speak, read, and comprehend the English language.
  • Must be able to make decisions independently and stay firm on decisions made (not easily persuaded).
  • Demonstrates a sense of urgency and timeliness.
  • Demonstrate the ability to seek improvement, contribute to value-added services/developments.
  • Excellent teambuilding and interpersonal skills.

FLSA Status: Non-Exempt

Hours: Flexible. TBD.   May be asked to work evenings, nights, and weekends with the possibility of overtime.

Location: OSU Campus

Pay: Based on Experience. 

Physical Demands

Ability to lift, push and pull at least 25 pounds. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to equal opportunity without regard to race, religion, color, sex, age, national origin, citizenship, disability or any other basis of discrimination prohibited by applicable local, state, or federal law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

To be hired, all candidates must pass a background check and pre-employment drug screen.

This Employer participates in e-Verify.

 

Apply Now!

Questions? Contact Human Resources

The Spirit of the Position:

The Event Supervisor is responsible for overseeing parking operations and staff during events at The Ohio State University Columbus, Ohio, campus. Additionally, they will interface with and provide excellent customer service to all customers and employees. Event Supervisors report to the Event Manager and Assistant Event Manager.

Principal Job Duties:

  • Supervise campus parking facilities and event staff (cashiers, parkers) during events.
  • Understand all relevant standard operating procedures (SOPs) for event supervisors, cashiers, and parkers.
  • Lead, train, support, and communicate with front-line event staff. Ensure that event staff under your supervision understand all SOPs pertaining to their duties, and provide refresher training as necessary.
  • Direct vehicular traffic within parking facilities.
  • Communicate with event management and traffic control during the event, as well as before and after the event if necessary.
  • Drop, move, and pick up parking equipment (cones, barricades, signs, etc.), as required.
  • Handle and safeguard cash before, during, and after select events, as required.
  • Work independently, and, at times, unsupervised.
  • Provide excellent customer service to clients, customers, and employees.
  • Additional duties as assigned.

Requirements:

Education:

  • High school diploma or GED required.
  • Must have a valid driver’s license.

Experience:

  • Familiarity with the geography of the OSU campus.
  • Parking industry experience is preferred but not required.
  • Previous experience in a leadership role.
  • Previous experience with cash handling.
  • Previous experience in customer relations.

Skills:

  • Ability to communicate professionally and effectively.
  • Ability to speak, read, and comprehend the English language.
  • Must be open to feedback, differing opinions and other points of view.
  • Demonstrates a sense of urgency and timeliness.
  • Demonstrate the ability to seek improvement.
  • Excellent teambuilding and interpersonal skills.

FLSA Status: Non-Exempt

Physical Demands:

  • Willingness to work in the elements – heat, wind, snow, rain, etc.
  • Ability to lift, push and pull at least 50 pounds.
  • Ability to stand, walk and run for extended periods of time.
  • Ability bend, stoop, squat and lift frequently throughout a shift.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

To be hired, all candidates must pass a background check and pre-employment drug screen.

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to equal opportunity without regard to race, religion, color, sex, age, national origin, citizenship, disability or any other basis of discrimination prohibited by applicable local, state, or federal law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

Apply Now!

Questions? Contact Human Resources

The Spirit of the Position:

The Customer Service Representative greets and creates a welcoming atmosphere for our customers and clients by proving excellent customer service, answering all inbound calls, helping to resolve inquiries, complaints, etc. in a positive manner by troubleshooting any issues that are reported.  The representative will also be required to help support parking operations and attend to customer needs in lane while entering/exiting the garages.

Principal Job Duties:

  • Greet by/use name, be responsive and timely with correspondence and problem resolution, and display a caring attitude, develop a rapport with the customer base.
  • Support Accountant with revenue reporting, use PARIS software.
  • Adhere to script when making and receiving calls.
  • Responsible for maintaining an accurate and up-to-date database of calls and calling activities and preparing reports accordingly.
  • Enter all call data/information into the tracking system accurately.
  • Maintain all processing records as required.
  • Act as a customer service liaison to patrons regarding operational inquiries, questions, refunds, etc.
  • Communicate with co-workers and manager to remain up-to-date on any information regarding the system that may need to be relayed to callers.
  • Other related duties as assigned.

Requirements:

Education:

  • High school diploma or GED required.

    Experience:

  • Strong customer service experience.
  • Strong understanding of computer systems, specifically PARIS desired
  • Call center experience is preferred but not required.
  • Parking industry experience is preferred but not required.
  • Knowledge of Excel, Word, Power Point and General Microsoft Office Applications.

Skills:

  • Ability to communicate professionally and effectively.
  • Excellent phone, interpersonal, and organizational skills.
  • Ability to speak, read, and comprehend the English language.
  • Bi-lingual abilities are preferred but not required.
  • Must be open to feedback, differing opinions and other points of view.
  • Demonstrates a sense of urgency and timeliness.
  • Demonstrates the ability to seek improvement.
  • Excellent teambuilding and interpersonal skills.

Physical Demands:

Ability to lift, push and pull at least 10 pounds.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status: Non-Exempt

To be hired, all candidates must pass a background check and pre-employment drug screen.

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to equal opportunity without regard to race, religion, color, sex, age, national origin, citizenship, disability or any other basis of discrimination prohibited by applicable local, state, or federal law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.
 

Apply Now!

Questions? Contact Human Resources

The Spirit of the Position:

LAZ Parking-CampusParc is seeking a Director of Administration to join the administrative team responsible for running the parking system at The Ohio State University to help ensure 24/7 professional parking management. As a company devoted to promoting an employee-focused servant-leadership culture, the Director of Administration will play a key role, with primary responsibility for directing the Customer Service Center, Enforcement/Collections teams, and IT staff. Reporting to the Vice President of Operations for CampusParc, this high-impact position in a fast-paced environment requires a top-notch talent who is looking for a challenge and an opportunity to make a difference.

Primary Roles:

  • Oversee the information technology team in routine local network administration and in the development, implementation, and operation of multiple parking-related operating systems comprising the operations’ systems infrastructure.
  • Oversee the Customer Service Center to ensure that all customer interactions are resolved expediently and professionally, in accordance with the standards established by the Concession Agreement between LAZ’s client and the university.
  • Oversee the collections and parking enforcement operations, including oversight of quality control and dispute resolution.
  • Develop effective working relationships with key internal and external constituencies, including, but not limited to, the university’s Concession Manager, the university’s Office of the Chief Information Officer, and the CampusParc Events Manager.

Principal Job Duties:

  • Responsible for oversight and leadership for all departments under the Director’s purview.
  • Responsible for working with the Vice President to develop short- and long-term strategic initiatives for departments under the Director’s purview to support the effective operation of the university parking system.
  • Within the purview of the Director’s responsibility, understand, implement, and deliver all requirements that are outlined within the Concession Agreement between LAZ Parking and our client.
  • At the direction of the Vice President, act as a liaison between the client, The Ohio State University, external stakeholders, and the parking system.
  • Responsible for interviewing, hiring, and terminating personnel as necessary.
  • Oversee the development and implementation of procedures/policies that assist with the leadership and supervision of all managerial staff under Director’s responsibility.
  • Oversee and ensure the effective scheduling of all departmental staff under the Director’s purview in accordance with the needs of the operation.
  • Oversee the development and administration of effective training programs for personnel in each department under the Director’s purview, to ensure compliance with operating standards and to improve performance.
  • Annually, at minimum, review and revise standard operating procedures (SOPs) for each department under the Director’s purview and effectively communicate and provide training on SOPs to department management, staff, and other personnel as required.
  • Establish and/or understand and deliver outcomes in accordance with established key performance indicators and Concession Agreement operating standards.
  • Monitor and report performance metrics as required by the Vice President and/or Concession Agreement.
  • Produce daily, weekly, monthly, quarterly, and annual reports as required.
  • Ensure that customer satisfaction is maximized by maintaining the highest level of service thresholds and initiatives that are aligned with the expectations of the Ohio State University and our client.
  • At the direction of the Vice President, implement and complete projects, programs, and initiatives that arise from the operation of the parking system.
  • Additional duties as assigned.

Skills and Attributes:

  • Ability to adapt quickly and effectively in a diverse and ever-changing environment
  • Flexibility, and comfortable with ambiguity
  • Exceptional verbal and written communication skills
  • Ability to influence, with excellent interpersonal skills
  • Exceptional relationship-building skills with both internal and external stakeholders, partners, and clients
  • Excellent organizational skills
  • Comfortable with technology and ability to learn new systems quickly
  • Strong understanding of networks and system development
  • Ability to seek improvement and create an environment of idea sharing and creative problem solving.
  • Working knowledge of municipal enforcement code as they relate to parking.
  • Experience with hand held computer ticket issuance devices, mobile LPR enforcement, enforcement routing and parking violations processing.
  •  
    Experience:

    Required:

  • Strong personnel management background, with 8-10 years management experience leading diverse teams
  • Experience in a high-volume call environment or Customer Support Center
  • Work experience within an academic environment

    Preferred:

  • Experience working in an environment that includes routine reporting responsibilities to a client and/or other external constituencies.
  • Knowledge of and ability to manipulate network and automated systems to meet organization’s needs.
  • Experience coordinating development projects between internal IT team and clients/system service providers.
  • Project management experience, especially IT projects
  • Education:

  • Bachelor's Degree in Business, Communications, or Organizational Behavior required or an equivalent combination of education and experience.
  • Physical Demands:

    • Willingness to work in the elements (heat, wind, snow, rain, etc.) to support Events operations as necessary
    • Ability to stand and walk for extended periods of time, as necessary to support Events operations.

    The physical demands described herein are representative of those that are required to support Events operations. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.
     

    Apply Now!
    Questions? Contact Human Resources

    The Spirit of the Position:

    The Enforcement Officer is responsible for enforcing parking ordinances by issuing citations in an effective efficient manner.  Interface with customers, handle disputes, provide effective communication between departments, co-workers, customers and clients.
     

    Principal Job Duties:

    • Monitor parking meters for vehicles in violation of parking ordinances and issue citations for vehicles in violation in accordance to policies and procedures.
    •  Accurately key in vehicle license plates and other vehicle information and violation information using hand held ticket issuance system.
    • Upload hand held computer at the beginning of every shift to obtain current information required.
    • Maintain and care for all company-issued equipment.
    • Occasionally interface with University police or other University personnel.
    • Provide excellent customer service to all parkers taking every opportunity to assist with questions and directions.
    • Additional duties as assigned.

     
    Requirements:

    Education:
    ·   High school diploma or GED required.

    Experience:

    • 2+ years in an on-street or routed position
    • Experience in customer relations
    • Parking industry experience is preferred but not required.
    • Strong Computer Skills (ability to operate specific software programs) and hand held devices.

    Skills:

    • Ability to communicate professionally and effectively.
    • Ability to handle challenging and at times, emotionally charged situations.
    • Must be able to work unsupervised.
    • Ability to speak, read, and comprehend the English language.
    • Must be able to make decisions independently and stay firm on decisions made (not easily persuaded).
    • Demonstrates a sense of urgency and timeliness.
    • Demonstrate the ability to seek improvement.
    • Excellent team building and interpersonal skills.

     
    FLSA Status
    : Non-Exempt

    Hours:  This is a full-time position. Sunday - Thursday from 11:30 PM - 7:30 AM

    Overtime:  Some overtime may be required

    Location: OSU Campus
     

    Physical Demands:

    • Ability to lift, push and pull at least 25 pounds.

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

    LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to equal opportunity without regard to race, religion, color, sex, age, national origin, citizenship, disability or any other basis of discrimination prohibited by applicable local, state, or federal law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.
     

    Apply Now!
    Questions? Contact Human Resources

    The Spirit of the Position:

    The Ambassador greets and creates a welcoming atmosphere for our customers and clients.

    Principal Job Duties:

    Greet by/use name, be responsive and timely with correspondence and problem resolution, and display a caring attitude, develop a rapport with the customer base.

    • Assist customers in lobbies, lanes, and in the parking office; help direct traffic.
    • Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times.
    • Must work with or without supervision.
    • Other related duties as assigned.

    Requirements:

    Education:

    • High school diploma or GED required.

      Experience:

    • Strong customer service experience.
    • Parking industry experience is preferred but not required.

    Skills:

    • Ability to communicate professionally and effectively.
    • Ability to speak, read, and comprehend the English language.
    • Must be open to feedback, differing opinions and other points of view.
    • Demonstrates a sense of urgency and timeliness.
    • Demonstrate the ability to seek improvement.
    • Excellent teambuilding and interpersonal skills.

    FLSA Status: Non-Exempt

    Physical Demands:

    • Willingness to work in the elements – heat, wind, snow, rain, etc.
    • Ability to lift, push and pull at least 10 pounds.
    • Ability to stand, walk and run for extended periods of time.
    • Ability bend, stoop, squat and lift frequently throughout a shift.

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

    To be hired, all candidates must pass a background check and pre-employment drug screen.

    LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to equal opportunity without regard to race, religion, color, sex, age, national origin, citizenship, disability or any other basis of discrimination prohibited by applicable local, state, or federal law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

    Apply Now!
    Questions? Contact Human Resources

    The Spirit of the Position:

    The Seasonal Event Staff employee greets and creates a welcoming atmosphere for our customers and clients.

    Principal Job Duties:

    • Greet by/use name, be responsive and timely with correspondence and problem resolution, and display a caring attitude, develop a rapport with the customer base.
    • Complete all required paperwork and reports accurately and efficiently to account for any and all collected parking revenues.
    • Assist customers in lobbies, lanes, and in the parking office; help direct traffic.
    • Flag customers into parking facilities and surfaces lots creating a simple and effective entrance and exit for customers.
    • Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times.
    • Accept monthly and debit payments and process credit cards.
    • Basic computer skills in the parking revenue control system (add/delete accounts, key in required information from monthly applications).
    • Responsible for running any reports related to daily revenue, credit cards, or garage data.
    • Must work with or without supervision.
    • Assist with cashiering functions as needed.
    • Responsible for general maintenance of the garage – sweeping, wiping down surfaces and equipment, empting trash, picking up trash, changing light bulbs, etc.
    • Maintain and repair any malfunctioning parking equipment to ensure appropriate access to customers.
    • Other related duties as assigned.

    Requirements:

    Education:

    • High school diploma or GED required.

      Experience:

    • Strong customer service experience.
    • Cash handling experience is preferred but not required.
    • Parking industry experience is preferred but not required.

    Skills:

    • Ability to communicate professionally and effectively.
    • Ability to speak, read, and comprehend the English language.
    • Must be open to feedback, differing opinions and other points of view.
    • Demonstrates a sense of urgency and timeliness.
    • Demonstrate the ability to seek improvement.
    • Excellent teambuilding and interpersonal skills.

    FLSA Status: Non-Exempt

    Physical Demands:

    • Willingness to work in the elements – heat, wind, snow, rain, etc.
    • Ability to lift, push and pull at least 10 pounds.
    • Ability to stand, walk and run for extended periods of time.
    • Ability bend, stoop, squat and lift frequently throughout a shift.

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

    To be hired, all candidates must pass a background check and pre-employment drug screen.

    LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to equal opportunity without regard to race, religion, color, sex, age, national origin, citizenship, disability or any other basis of discrimination prohibited by applicable local, state, or federal law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

    Apply Now!
    Questions? Contact Human Resources