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A message from Sarah Blouch, CampusParc’s CEO

Mar 16, 2020

Update (3/25/20): For a comprehensive list of parking updates as they occur, please click here.

The previous version of this message is below.

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We have been closely monitoring the impacts of the coronavirus (COVID-19) and the recommendations put in place by the university, as well as state and federal officials. We felt it appropriate to share some of the steps we’re taking to do our part to attempt to control the spread of the virus. A safe and healthy parking experience is our top priority.

Parking rules

Break rules have been extended through the end of spring semester. During break, West Campus and Buckeye Lot permit holders may park in Central Campus C surface lot spaces at all times. In anticipation of summer term, the parking system is expected to return to normal operation on Monday, June 1. Click here for additional details. 

Should there be any additional changes, updates will be shared on our website.

Refunds and returns

As is always the case, annual permits can be returned to CampusParc. However, we are not requiring a visit to our Customer Care Center to cancel annual permits during this time. To return an annual permit remotely, please contact Customer Care at osuinfo@campusparc.com.

Students, as well as faculty and staff not utilizing payroll deduction, who made a one-time payment in full for the year should include the current mailing address where a refund check should be mailed.

Update (3/25/20): Our ability to be responsive to requests for permit refunds has been interrupted by Governor DeWine’s Stay-at-Home mandate (March 22), since check processing and mailing must occur on-site. For those who have already requested a refund, we want to assure you that your refund has been processed in our system, and it has been applied to your account. We appreciate your patience while we evaluate alternative refund options for our customers.  

Faculty or staff utilizing monthly payroll deductions should include a completed payroll deduction cancelation form.

Because of the high volume of refund requests we are expecting, please anticipate a delay in receiving refunds for annual permits paid in full. We sincerely apologize for any inconvenience this may cause.

Customer Care Center

In support of social distancing measures, the Customer Care lobby will close as of Wednesday, March 18. Our Customer Care team will still be available via phone during business hours at 614-688-0000.

For your convenience, the online self-service portal will remain available 24/7 to purchase permits, manage license plates, and pay or appeal citations via the “Login” button at the top right-hand corner of this page.

Preventative measures

In addition to our regular cleaning protocols, we have increased cleaning of frequently touched areas in surface lots and garages. Elevators, handrails, and pay machines will be cleaned more frequently and thoroughly with appropriate cleaning products. The frequency of cleaning around our Customer Care Center and administrative office has been significantly increased as well.

Departmental purchases

Wexner Medical Center departments purchasing via eRequest are encouraged to utilize our existing biweekly Will Call pickup option. As always, departments can order digital day passes in lieu of scratch-off day passes.

We will continue to evaluate the situation as it evolves and share updates as necessary. Our focus remains on partnering with the university to minimize the chance of virus exposure while on campus. For more information on what you can do to keep our campus healthy, please click here.

Sincerely,

Sarah Blouch
President and Chief Executive Officer
CampusParc